Troubleshooting

Changes to Kodi/HTSP settings appear to do nothing

Enabling HTSP or changing its port requires a container restart. Most other settings apply immediately.

OSCam is not running

By design — it only starts when a reader is configured or an adapter has been opted in. Enable it on the Tuners page in the adapter dialog.

Live TV cuts out after about 30 seconds

Usually the idle-tuner reaper releasing a tuner it believes is unused. Check that the viewer appears in Monitor → Now with an adapter assigned.

Subscribers hit “maximum connections” on their own account

Players that send no device identifier (browsers, VLC, playlist apps) used to stack a new connection on every channel change. Fixed in 2.9.218 — upgrade if you see this.

Streams work on LAN but not remotely

Check, in order: port forwarding for 8095; Cloudflare set to DNS-only for the streaming hostname; and for MAG, that the Stalker base URL includes the port.

Logins fail or DVR errors say “database is locked” during guide imports

Upgrade to 2.9.275 or later, which moves the guide into its own database, then watch the Lock storms line under Backup → Database maintenance.

Live TV pauses for a couple of seconds every five minutes

Fixed in 2.9.285 — upgrade.

Browser or iPad playback stops after about two minutes

Fixed in 2.9.286 — upgrade.

Adverts never appear on MAG boxes

The box needs portal 2.0.24 or later; restart it so it loads the new portal.

Live TV stops by itself after a few hours

On the web player, MAG boxes and the BGPVR Player app (1.7.6 and later) this is most likely the “Are you still watching?” prompt (2.9.313): when a channel has played for the set number of hours with no button press, the player asks, and with no answer within 60 seconds the channel stops and its connection is freed. Change the hours, or set 0 to turn the prompt off, in Settings → General.

Films or series will not start while the household watches live TV

Fixed in 2.9.316 — upgrade. Films and series now start even when live TV fills a subscriber’s Max Connections (recordings never counted); the licence’s server-wide stream limit still applies.

Recordings of some channels fail as soon as they start

Channels whose source is an HLS playlist (.m3u8 / .m3u) could not be recorded unless your default stream profile transcodes. Fixed in 2.9.317 — upgrade.

+1 / +2 channels show “No programme information” in the TV guide

Fixed in 2.9.312 — upgrade.