Support
Your own ticket channel to the BGPVR vendor about licensing, upgrades or billing — a thin client over the licence server's ticket system. This is NOT subscriber support: end-user tickets live under the separate "Support Tickets" nav item.
On this page
Open a ticket with the BGPVR team
Support → "+ New Ticket" → Subject, Category (General / Technical / Billing / Account), Priority (Normal / High / Urgent), Message → "Submit Ticket". Your licence key is attached server-side; the browser never sends it.
Read a reply and answer it
Support → click a ticket row to expand its thread; the panel loads the full message history and gives you a reply box. Tickets carry a status pill (Open / In Progress / Resolved / Closed) and a badge: "↩ Replied" (with a 🔔 while you have not opened it yet) when the vendor answered last, or a purple 💬 with the total number of messages in the conversation (e.g. "💬 3") when your own message is the latest.
Spot new vendor replies without opening the page
The Support nav item carries a dot with the count of tickets whose last reply came from the vendor and that you have not opened. While the Support page is open the list re-polls every 30 seconds.
Help on the right of the console (2.9.440)
Every "Learn more →" in the console, the (i) beside a page title and the new Help at the bottom of the sidebar now open the manual in a panel on the right, on just that topic, instead of this whole page in a new tab. Help in the sidebar opens the topic of the page you are on. The panel follows the console language and has an English / Български switch; "Open the full Help page" opens this page at the same topic in a new tab. Close it with ✕, Esc or a click outside it; on a phone it fills the screen. A link with no topic shows the list of topics with a search.
Version and open-source credits (2.9.498)
The suite version and an "Open-source credits" link sit in one small line at the bottom of the sidebar, under Sign out. The link opens the licence notices of the open-source parts in a new tab. It is no longer in the sidebar's top block.
The manual is now separate pages with search (2.9.443)
bgpvr.com/admin-help is now one page per topic, in English and Bulgarian, under seven menus: Set up, Channels & EPG, Recordings, Users & packages, Apps & devices, Billing and Troubleshooting. Search finds any heading in your language as you type; press / to start from anywhere. Old links to admin-help.html still land on the right page. "Open the full Help page" in the console's panel opens that topic's own page.
Watch out
- Without an activated licence key the ticket list silently returns empty and submitting a ticket fails — the backend has no key to attach, so you get an error toast rather than a created ticket.
- Every ticket action is a live call through this server to the licence server. If it is unreachable you get "Failed to contact license server" — nothing is queued or retried.
- "Unread" is tracked in that browser's localStorage per ticket. Reading a reply on one machine does not clear the badge on another, and clearing site data marks everything unread again.
- Do not confuse this page with "Support Tickets" in the sidebar: that one is your subscribers writing to you, this one is you writing to BGPVR.